The Technical Support and Maintenance Division is one of the specialized technical units within the university, responsible for providing technical support and maintenance services to all academic and administrative units. The division aims to ensure the continuity and efficiency of the university’s technological infrastructure and information systems, thereby supporting the educational, research, and administrative processes, and contributing to meeting quality and accreditation requirements, in accordance with the university’s approved policies and regulations.
Tasks:
- Provide specialized technical support services to all colleges and administrative units, ensuring optimal use of the university’s approved systems and applications.
- Perform routine, preventive, and corrective maintenance of computers, printers, computer labs, and smart classrooms.
- Diagnose technical faults and resolve them following documented procedures and approved technical standards.
- Install, configure, and operate hardware, software, and educational/technical systems in compliance with university policies and information security requirements.
- Monitor and maintain the technological infrastructure, contributing to the continuity of networks and systems that support educational and administrative operations.
- Document technical support requests, faults, and resolution procedures, and prepare periodic technical reports for monitoring and quality assurance purposes.
- Provide technical guidance and support to users, helping to enhance their proficiency in using university systems and applications.
- Fully adhere to information security policies, data protection, and maintain the confidentiality of academic and administrative information.
- Contribute to the development and updating of technological infrastructure and support the university’s digital transformation initiatives.
- Coordinate with relevant internal departments, suppliers, and service providers to implement maintenance or specialized technical support according to approved regulatory frameworks.